Jewelexcess is committed to complete customer satisfaction. We take pride in the quality and workmanship of the merchandise manufactured in our state-of-the-art facility, and we are confident that you will be completely satisfied. If you decide to return your purchase for any reason at all, you will have 30 days from the date of delivery to send it back, free of charge, for a refund or exchange. Items must be sent back in their original condition, and packages must include original packaging and packing slip. Jewelexcess will process your return/exchange upon receipt and inspection of the package. Jewelexcess must confirm that the returned jewelry has not been damaged or otherwise suffered excessive wear and tear during the 30-day period. For your security, do not indicate the contents of the package on the exterior of the box. Jewelexcess is not responsible for any loss or damage that occurs during shipping.
Please be aware that some items are not returnable. The following types of items are excluded from the above returns and exchanges policy: