Your Personal Information We Collect
The information we gather from customers enables us to personalize and improve our services, and to allow our users to set up a user profile and make purchases via the Website. In general, we use the personal information we collect from you to fulfill your order, send you an order confirmation, send you requested product or service information, respond to customer service requests, improve our Website and marketing efforts, display content based upon your interests and administer your account.
When you register or log in, you supply your email address and a password. This allows us to provide you access to your account every time you visit the Website. Before completing your first purchase, we also ask you for your name, phone number, email address, billing, and shipping addresses. This information, along with your credit card number, is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor and party or parties shipping products you have ordered) involved in the completion of your transaction and delivery of your order. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features, and you may not be able to complete a purchase through the Website.
When you receive an email from us, clicking on it or opening it shall constitute an affirmative opt-in to receive further emails from us. However, you can always opt-out for any reason at any time by following the instructions set forth below.
We may use your email address to notify you about deals offered by the Company (such as daily deals, special events, or information, generally) or to inform you of your order placement, order status, and/or shipping information if you have opted-in. Emails are sent only to Jewelexcess users who have chosen to receive them (opted-in) or who have made a purchase on the Website. At any time, you can notify us to opt-out of receiving these emails (see “Opt-Out” Section below). In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs and improve the overall shopping experience on the Website.
If you choose to use our referral service to tell a friend about our Website, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. The Company stores this information for the sole purpose of sending this one-time email (and tracking the success of our referral program). Your friend may contact us to request that we remove this information from our database.
We may also display personal testimonials of satisfied customers on our Website and/or our social media accounts in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.
Users of your Website are required to be at least 18 years old, and any user under 18 is not an authorized user. Additionally, if we learn that a user is under 13 years of age, we will promptly delete any Personal Information we have collected about that user.
Automatically Collected Information
Upon engaging the Website or Company Services, the Company automatically receives and records information on our server logs from your browser, including your IP address, the type of browser being used, cookie information, the page you requested, duration of activity on our site, and any items you may purchase. This information may be used to customize the content you see on our Website or to communicate with you about special offers. These statistics do not identify you personally but provide us with information regarding the type of user who is accessing our Website and certain browsing activities of that user. We may make extensive use of this data at an aggregated level to understand how our Company Website is being used.
Cookies and Other Tracking Technologies
Like most other transactional websites, we use “cookies” to improve your shopping experience and to save you time. Cookies are little tags that are placed onto your computer. We assign a cookie to your computer when you first visit us to enable us to recognize you each time you return. Cookies allow us to customize our Website to your individual preferences to create a more personalized shopping experience. Please note that the cookies we use for our Website or email campaigns do not store personally identifiable information about your finances. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our Website, but your ability to use some areas of our Website, such as the shopping cart, will be limited.
If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by emailing email@example.com. Please note this does not opt you out of being served to advertise. You will continue to receive generic ads.
Sharing of Personal Information
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you, such as shipping your order, processing a payment, or offering customer service. Unless we tell you differently, the Company’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us.
We restrict access to your Personal Information to those employees who need to know that information to provide products or services to you. At all times, we take the utmost care to protect your Personal Information.
The Company may be forced to disclose information to comply with a subpoena, court order, administrative, or governmental order, or any other requirement of law, or when the Company, in its sole discretion, deems it necessary to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Company’s Website Terms & Conditions.
If the Company is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Secure Shopping for All Jewelexcess Customers
The Company endeavors to protect user information to ensure that user account information is kept private. Your Company account Personal Information is protected by a password for your privacy and security. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
When the Company’s order form asks users to enter Personal Information such as a credit card number, that information is encrypted with industry-standard Secure Socket Layers (“SSL”) encryption to keep your online order safe and secure. The Company also maintains physical, electronic, and procedural safeguards to protect your Personal Information. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at firstname.lastname@example.org.
User Access and Choice (Opt-Out)
If your Personal Information changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page, by emailing our Customer Support. If you no longer desire our service, or wish to have all your information deleted, please contact us directly. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter(s) we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us.
California Privacy Rights
California Civil Code Section 1798.83 permits individual California residents with whom the Company has a relationship to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please write to us at the address below or email us, with the subject line (either to our physical or email address) as “California Privacy Rights”. Please allow up to 20 business days for a response.
Third-Party Links and Plug-Ins
Changes in Policy:
Questions or Concerns
If you have any questions or concerns regarding privacy on the Website, please send us a detailed message to email@example.com and we will make every effort to resolve your concerns.
Effective Date: Jan 1, 2020